This page (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the goods (Goods) listed on our website www.boudoirprive.co.uk (our site) and on which you may use our site. We offer two types of goods: a monthly subscription service (Monthly Subscription) and full size products (Full Size Products). If you don’t accept the terms and conditions, please do not use our site.

Please read these terms and conditions carefully before ordering any Goods from our site. When placing an order, you will be invited to agree to these terms and conditions by ticking a box marked “I agree to the terms and conditions” and  clicking “Next”. If you don’t accept the terms and conditions by ticking this box, you will not be able to order any Goods from our site.

You can print a copy of these terms and conditions for future reference.

INFORMATION ABOUT US

1.1  www.boudoirprive.co.uk is a site operated by Boudoir Prive Limited (we, our, us). We are registered in England and Wales under number 07435248. Our registered office is at 130B Whitecross Street, EC1Y 8PU. Our VAT number is 109642515.

See our Customer Service page for further information about our contact details.

YOUR INFORMATION

2.1  Information that you provide on our site to order any Goods from our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing.

2.2  By placing an order through our site, you warrant that:

    you are legally capable of entering into binding contracts; and you are at least 18 years old; and you are resident in one of the Serviced Countries.

PASSWORD/ACCOUNT SECURITY

3.1  To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@boudoirprive.co.uk straight away to let us know. We can deactivate your account at any time.

ORDERING

4.1  After making an order, you will receive an email from us accepting your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you the confirmatory email referred to above. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Good. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Good has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

 

4.2  Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

THE MONTHLY SUBSCRIPTION CONTRACT BETWEEN YOU AND US

5.1  The Monthly Subscription to our service consists of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. boudoirprive.co.uk may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before boudoirprive.co.uk reasonably could act. To terminate your authorization or change your payment method email support@boudoirprive.co.uk

5.2  By subscribing to boudoirprive.co.uk you are agreeing to a recurring £ 10 monthly subscription for an indefinite period of time. There is no minimum subscription term and you can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation.

5.3  Auto-renewal. Your boudoirprive.co.uk subscription will be automatically extended for successive renewal periods of the same duration as the initial subscription term of your choice, at the then-current non-promotional subscription rate. To cancel your subscription at any time, you must logon to your account on boudoirprive.co.uk or email support@boudoirprive.co.uk and we will do it for you. If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

5.4  We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

AVAILABILITY AND DELIVERY

6.1  Our site is only intended for use by people resident in the the United Kingdom of Great Britain and Northern Ireland (Serviced Countries). We do not accept orders from individuals outside those countries.

6.2  Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6.3  Delivery dates are estimated and are not guaranteed, although we make every reasonable effort to deliver the Goods by any quoted delivery date.

You can find out further information on our delivery service and delivery charges fees on our customer service page.

CONSUMER RIGHTS

7.1  If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in clause 9 below).

7.2  To cancel a Contract, you must inform us in writing. You must also return the Goods to us as soon as reasonably practicable. You must pay the cost of returning the Goods. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3  Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

RISK AND TITLE

8.1  The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

PRICE

9.1  The price of the Goods and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

9.2  Goods prices include VAT.

9.3  Goods prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

PAYMENT

10.1  We accept payment with the following credit or debit cards listed on our site. Cards accepted: Visa and MasterCard credit cards, Visa debit cards (Visa Delta, Visa Electron, Visa Debit), Solo.

10.2  By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

10.3  We do not store credit card details.

CANCELLATION POLICY

11.1  Monthly subscription can be cancelled at any time. There are no cancellation fees. Contact us at support@boudoirprive.co.uk or + 44 (0) 203 137 61 74 to cancel.

RETURNS AND REFUNDS POLICY

12.1  You may cancel a Contract at any time within 14 days, beginning on the day after you received the Goods. Please see the Customer Service page for full details of how to return Goods.

12.2  You can return Goods for a refund within 14 days of receiving the Goods. Exchanges can be made at our discretion depending on availability of stock. Goods are returned at your own risk.

12.3  We will refund the full price you paid for the Goods and the delivery cost, using the same method you used to pay for them within 14 days of receiving the Goods.

This does not affect your statutory rights in respect of defective Goods.

WRITTEN COMMUNICATION

13.1  Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

NOTICES

14.1  All notices given by you to us must be given to Boudoir Prive Ltd at support@boudoirprive.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

TRANSFER OF RIGHTS AND OBLIGATIONS

15.1  The contract between you and us is binding on you and us and on our respective successors and assignees.

15.2  You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3  We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

THIRD PARTY SERVICES

16.1  We may from time to time make available through our site certain services provided by third parties or links to third party websites. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

These limitations and exclusions do not affect your statutory rights.

OUR LIABILITY

17.1  Our total liability to you under the Contract will be limited to the amount paid by you for the Goods purchased.

17.2  We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

17.3  To the extent permitted by law, we hereby expressly exclude any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage which you or any third party may incur in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This does not affect any liability we have to you under the Contract.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these terms and conditions shall limit our liability for personal injury or death caused by our negligence.

ACCEPTABLE USE

18.1  You may use our site only for lawful purposes. Certain areas of our site may enable you to enter some content of your own. In such cases, the content must not:

    contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory; promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark of any other person; be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

SITE AVAILABILITY

19.1  If the need arises, we may suspend access to our site to carry out routine or emergency work. We will not be liable if for any reason our site is unavailable at any time or for any period.

VIRUSES, HACKING AND OTHER OFFENCES

20.1  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

20.2  By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

EVENTS OUTSIDE OUR CONTROL

21.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.

This does not affect your statutory rights.

ENTIRE AGREEMENT

22.1  These terms and conditions and the documents mentioned in these terms and conditions contain the whole agreement between us and you relating to the supply of Goods. No additional terms or conditions requested or communicated in any way by you will form part of the Contract whether accepted or not by an employee of ours.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

23.1  We may revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the timer that you order Goods from us or otherwise use the site.

SEVERABILITY

24.1  If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

LAW AND JURISDICTION

25.1  The operation of our site and Contracts for the purchase of Goods through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.